General Staycation Törrö rental terms and conditions

The person making the accommodation reservation must be 18 years of age or otherwise legally competent. The rent includes the right to use the property for the reserved period and normal energy costs. Bed linen, towels and final cleaning are included in the rent.
Additional services include the possibility of booking additional mattresses.

Pets are not allowed and smoking indoors is prohibited. The apartments are non-smoking.

Reservations and payments are made via the company’s website, online store, Booking.com or Airbnb.

You can arrive at the property from 4 p.m. When booking, you will receive more detailed check-in instructions.

The apartment must be vacated by 12 p.m. on the day of departure.

The owner or forwarder can generally only cancel the reservation based on force majeure-type reasons. In this case, the cancellation must be notified immediately to the guest, confirmed in writing or clearly orally, and any payments already made must be refunded.
The accommodation reservation can be cancelled through the company’s own website 14 days before the start of the visit by notifying the company in writing in the general information on the company’s website. Reservations made through Booking.com and Airbnb can be cancelled in accordance with the systems’ own cancellation terms.
If the guest does not arrive at all, the owner is not obliged to refund any payments already made.

The guest is obliged to comply with the law, general good customs and the rules of the property during their stay.

If the guest interrupts their stay and leaves the property before the end of the rental period, no compensation will be paid for the unused time and the guest is not entitled to a refund of the rent.

The owner has the right to interrupt the visit for reasons attributable to the guest. The interruption is accepted if the visit is carried out in a way that significantly deviates from the information provided in the reservation. Similarly, the guest has the right to interrupt the visit if the guest is guilty of disorderly conduct or significant violations of the rules of the property, or the owner has other significant grounds to suspect that persons or property are in danger. The guest must be notified immediately of the termination of the visit. In these cases, the owner is not liable for compensation for unused visit time.

The owner also has the right to interrupt the visit due to force majeure-type reasons. Such reasons include, for example, a natural disaster or other unforeseen event beyond the owner’s control. The guest must be notified immediately of the termination of the visit. In this case, the guest must be compensated for the unused visit time.

The guest has the right to interrupt the visit if the property deviates significantly from what was previously stated. In such cases, the guest must complain about the deficiency or error as soon as possible to the owner or the freight forwarder. The owner/freight forwarder must have the opportunity to correct the error within a reasonable time of the complaint. If the visit is interrupted, the owner is obliged to compensate for the unused time of the visit. If the guest wishes to continue their stay until the end of their reservation, even if the error or deficiency cannot be corrected, the guest shall receive a price reduction corresponding to the error for the error that remains uncorrected.

If a complaint about the error is only made after the visit, the owner is generally not liable to compensate the guest. A later complaint is sufficient if it is a case of gross negligence in accordance with the Consumer Protection Act or the error is based on a procedure that violates health protection regulations.

The guest is liable for any damage caused intentionally or through negligence that he or his entourage causes to the property or its movables.

The guest is responsible for his own belongings. The owner is not liable for compensation for the guest’s belongings if the property is broken into. The owner is not liable for damage to or loss of the guest’s vehicle or the property inside it.

The guest is responsible for cleaning the property during the stay, unless they have purchased a cleaning service separately.
The guest is responsible for taking their own belongings with them and leaving the property in a clean condition.

For more information, contact customer service at info@staycationtorro.fi